Returns & Refunds
We understand that from time to time you may wish to return a product to us. We have created this 14-day returns policy (UK orders) and 28 days return policy (International orders) to enable you to return products to us in appropriate circumstances.
A returns/exchange form can be requested from us via email@example.com. This returns policy applies to customers all our customer world wide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
- Please fill-in and include the returns/ exchange form along with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your returns/ exchange details will suffice!
- We always recommend returning your items via a recorded service as we, unfortunately, can't be held responsible for any items that do not reach us. You will be responsible for covering the postage costs of this item unless we specify otherwise.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- We receive the returned product within 14 days (UK orders) or 28 days (International orders) following the date of delivery of the product
- The returned product is unused, in its original packaging, with any labels still attached,
- and otherwise in a condition enabling us to sell the product as new
- You comply with the returns procedure set out below; and
- None of the exclusions set out below apply.
Please note any items purchased from our sale may only be exchanged for another size/product or a credit for the like amount credited to an e wallet / paypal account.
Refunds will not be issued for any sale items.
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway. Goods returned after a period of 14 Days from purchase.
Items must be must be unworn, undamaged, free of makeup/ stains, pet hairs, deodorant and perfume and have all original tags or packaging attached.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product. The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
For any queries contact us via at firstname.lastname@example.org